Hotel regulations

" §1 Subject matter of the Regulations The Regulations set out the rules for the provision of services, liability and stay in the Hotel and is an integral part of the contract, which is concluded by signing the registration card, as well as by making a reservation or payment of an advance or the entire amount due for a stay in the Hotel. By making the above actions, the guest confirms that he is familiar with and accepts the terms of the Regulations. The Regulations are binding for all guests staying at the Hotel Nawigator. The Regulations are available for inspection at the Hotel Reception, in each hotel room and on the Hotel's website www.szczawnicanawigator.pl §2 Hotel day Hotel rooms are rented for the day. Check-in time is from 16:00 to 12:00 of the following day. The Guest should report the request for extension of hotel night as soon as possible to the Reception. Extension of hotel night can take place only in case of availability of places, free of charge until 14:00 Hotel may not take into account the request for extension of stay in case of use of all beds (rooms) or in case of Guests who do not comply with the rules. §3 Reservation and registration The basis for registration is the presentation of a photo ID to the Receptionist and signing the registration card. The Hotel Guest is not allowed to transfer the room to a third party, even if the period for which they have paid for the stay has not expired. Persons not renting rooms in the Hotel may guest from 7:00 a.m. to 10:00 p.m. The Hotel may refuse to accept a guest who during the previous stay grossly violated the Rules, especially by causing damage to hotel property or property of guests, damage to the guest, hotel employees or other persons staying at the hotel. The Hotel reserves the right at the time of registration to pre-authorize a credit card or charge a cash deposit in the amount of the entire stay. In order to guarantee the reservation it is required to make a prepayment of 40% of the value of the reservation at the time of booking or up to 3 days after sending the confirmation. Failure to make the prepayment within the specified time equals cancellation of the reservation. After the payment has been made, the booking may be cancelled according to the following schedule: cancellation up to 14 days before the start of the stay - 100% refund of the prepayment cancellation up to 7 days before the start of the stay - 50% refund of the prepayment In case of cancellation with refund, the prepayment shall be refunded within 14 days of cancellation notification. In case of cancellation after 7 days before the start of stay or no-show in the accommodation facility on the day of arrival, the accommodation facility will charge the guest for 40% of the reservation, and therefore the entire prepayment is lost. The remaining amount for the stay of the remaining 60% is settled on the day of arrival at the hotel reception by paying in cash or by card. In case of shortening the stay by the guest during its duration is not possible to return the payments made. If the guest's stay at the Hotel was to take place during the high season, the Hotel will have the right to charge the guest for the entire planned stay. §4 ServicesThe Hotel provides services in accordance with its category and standard. In case of any reservations concerning the quality of services, the Guest is requested to report them immediately to the Reception, which will enable the staff to improve the standard of services provided. The Hotel is obliged to provide guests with: conditions for complete and unhindered rest, security of stay, including the safety of keeping information about the guest in confidence, professional and courteous service in the scope of all services provided at the Hotel, cleaning of the room and performing necessary repairs of equipment in the absence of the guest, and in his presence only when he expresses such a wish. Additionally, at the request of the Guest, the Hotel provides the following services free of charge: providing information related to the stay and trip, wake-up call at the appointed time, storing money and valuables in the hotel depository during the stay of the Guest, subject to § 6 par. 4 of the Regulations, storing the Guest's luggage, ordering a cab. §5 Liability of Guests Children under 12 years of age should be under constant supervision of their legal guardians. Legal guardians are financially responsible for any damage caused by their children. Guests are financially responsible for any damage or destruction of equipment and technical devices of the Hotel, resulting from their fault or the fault of their visitors. The Hotel reserves the right to charge the Guest for the damages caused after his departure. In case of violation of the Regulations, the Hotel may refuse to provide services to the person who violates them. Such a person is obliged to immediately comply with the demands of the Hotel, to pay for previous services, to pay for any damage and to leave the Hotel. Each time the Guest leaves the room, for safety reasons, he or she should turn off the TV set, turn off the lights, close the taps and lock the door. The Hotel has a statutory right of lien on items brought to the Hotel by the Guest in case of delay in payment for the stay or non-payment for services rendered. The Hotel Guest is obliged to comply with the Fire Safety Regulations in force on the premises of the Hotel. §6 Liability of the Hotel The Hotel is liable for loss of or damage to items brought in by persons using its services within the scope defined by the Civil Code regulations. The Guest should inform the Reception about the occurrence of damage immediately after its discovery. The Hotel is liable for the loss of or damage to money, securities, valuables or objects of scientific or artistic value only if such items have been deposited at the hotel. The Hotel reserves the right to refuse to accept items of high value, large sums of money, items that pose a threat to safety and large items that cannot be placed in the depository. The Hotel is not responsible for damage and loss of a car or other vehicle belonging to the Guest, items left in it or live animals, regardless of whether these vehicles were parked in the hotel parking lot or outside the hotel premises. The Hotel carries third party insurance for vehicles using the parking lot. It is necessary to provide the registration number of the vehicle when registering at the Hotel in order to use this insurance. §7 Return of items left behind Personal belongings left in the hotel room by the departing Guests will be sent to the address indicated by the Guest at their expense. If the Guest does not return the items, the Hotel will store these items at the expense of the owner for three months, after which time the items will become the property of the Hotel. Foodstuffs will be stored for 24 hours. §8 Quiet Hours The Hotel enforces curfew from 10:00 p.m. to 6:00 a.m. §9 Complaints Guests have the right to lodge a complaint if they notice any deficiencies in the quality of services provided. All complaints are accepted by the Reception. A complaint shall be made immediately after noticing any deficiencies in the standard of services provided. §10 Additional provisions The hotel does not accept animals. An exception is the so-called. dogs on duty - they may stay on the premises of the Hotel if the owner shows the appropriate certificate. However, the owner of the animal is required to keep it in such a way that it does not pose a threat to other guests and staff. The guest is obliged to remove any waste left by the animal on the Hotel premises. Smoking is strictly prohibited in the Hotel and its immediate surroundings except for designated places, designed for this purpose. Weapons and ammunition, flammable, explosive and illuminating materials may not be stored in hotel rooms. Canvassing and door-to-door selling is prohibited on the premises of the Hotel. It is forbidden to make excessive noise on the premises of the Hotel, to cause unpleasant smells, or other things that disturb, harm or annoy other guests of the Hotel. Guests are not allowed to make any changes in hotel rooms and their equipment, except for minor rearrangement of furniture and equipment, which does not affect their functionality and safety of use. §11 Personal Data Protection In accordance with the General Data Protection Regulation 2016/679 of 27 April 2016. [hereinafter RODO] we inform you that: The Administrator of your personal data is Thermaleo Plus Sp. z o.o. with its registered office in Warsaw, ul. Bartoszewicza 3/30, 00-337 Warsaw. The Data Protection Supervisor of Thermaleo Plus can be contacted via e-mail at: iod@thermaleo.pl. Your personal data will be processed for the purpose of entering into and carrying out the agreement for the provision of hotel services. In addition, the purpose of processing personal data is: to assert or defend against possible claims, to document the service for tax purposes. The Administrator also processes the personal data of the guests collected by monitoring for security purposes. If the guest has consented to the processing of data in order to receive the newsletter Thermaleo Plus - Szczawnica, the administrator processes personal data for this purpose. The legal basis for the processing of personal data is the contract for the provision of hotel services pursuant to Article 6(1)(b) of the RODO, in the case of claim investigation and monitoring - the justified purpose of the controller pursuant to Article 6(1)(f), in the case of fulfilling a tax obligation - a provision of law pursuant to Article 6(1)(c) of the RODO. The legal basis for the processing of the guest's data for the purpose of sending the Thermaleo Plus-Szczawnica newsletter is the consent of the guest on the basis of Article 6(1)(a) RODO. This consent may be withdrawn at any time, which does not affect the validity of the processing that took place before the withdrawal of consent. The controller transfers personal data to the following categories of entities: companies providing IT support services and software delivery, transport and cab companies in the event that the guest orders transport or courier services, law firms providing legal advice and legal representation. Your personal data will be stored in case of: data obtained in connection with the conclusion of a contract for the provision of hotel services - for the period of the statute of limitations for tax or civil law claims, depending on which of these events occurs later; data obtained on the basis of consent for the purpose of sending a newsletter - for the period of validity of consent for this purpose; data obtained in connection with monitoring - for 14 days from the date of recording, and then permanently deleted. You have the right to access your data and the right to rectify, erase, restrict processing, the right to data portability, and the right to object to processing by contacting: iod@thermaleo.pl. You have the right to lodge a complaint to the supervisory authority, which is the President of the Office for Personal Data Protection. The Administrator does not intend to transfer personal data outside the EEA. Providing Your personal data in the form of name, surname, address or number and series of an identity document is voluntary, however it is necessary in order to conclude the contract for hotel services. In case your personal data has been provided through a booking portal, travel agency, corporate clients or other intermediaries, information on the scope of processing of your personal data can be obtained at the reception desk of the hotel or by contacting: nawigator@thermaleo.pl Your personal data is not subject to automated decision-making, including profiling. THE MANAGEMENT OF THE NAVIGATOR HOTEL "